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Contact Us!
The best way to contact us is via our tech support form. Click here to e-mail us.
E-mail is the best way to get a response on the weekends.
Call us toll-free at 800-474-5058 or, in the Baltimore area, 410-833-3428. To get a human instead of an answering machine, call Monday through Friday from 9am to 5pm EST. But you can really call any time; if we don't answer just leave a message and we will return your call.
What you can expect from us:
- Monday through Friday from 9am to 5pm we can usually respond to your
e-mail or voicemail message within the hour. After 5pm we try to respond to e-mail messages and some voicemail messages until 9pm.
- Saturday during the day (9am to ?) we respond to e-mail messages and voicemail within 3 to 4 hours.
- Saturday evening and Sunday we are closed. (We do sometimes check our
e-mail on Sunday, and will try to respond if you have an emergency.)
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Click here to visit our FAQ page.
View a tutorial on the tutorial page.
Download Problems? Click here.
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"I received wonderful customer assistance from Reference Point Software. ...It is a superior product from a helpful supportive company." |
Cindy Higgins,
Graduate Student,
Eastern Illinois |
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